Author: Cole Zercoe
It was around 6 p.m. on Dec. 7, 2014 when an officer at the Tewksbury Police Department noticed erratic behavior on the department’s computers. They were suddenly sluggish and strange errors were occurring.
As the night went on, the local fire stations also began reporting issues – problems accessing some information on their records management system. The department’s technology operations manager had gone home for the night, and while inconvenient, the issue wasn’t severe enough to call him in.
By the next day, the police department’s RM…
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